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Reported The Amplifier Cringe
FTC finalizes order against DoNotPay over “robot lawyer” claims
DoNotPay marketed an online subscription service as “the world’s first robot lawyer” and as able to substitute for a human attorney’s expertise. In a complaint announced in September 2024, the U.S. Federal Trade Commission charged that those claims were deceptive. According to the FTC, the company did not test whether its AI chatbot performed at the level of a human lawyer when generating legal documents and giving advice, and it did not hire or retain attorneys to check the quality and accur...
A consumer-facing AI product was sold with lawyer-equivalence framing that the regulator said was not backed by comparative testing or attorney review — amplifying professional authority without the evidentiary constraints that such claims imply.
DoNotPay marketed an online subscription service as “the world’s first robot lawyer” and as able to substitute for a human attorney’s expertise. In a complaint announced in September 2024, the U.S. Federal Trade Commission charged that those claims were deceptive. According to the FTC, the company did not test whether its AI chatbot performed at the level of a human lawyer when generating legal documents and giving advice, and it did not hire or retain attorneys to check the quality and accuracy of the service’s law-related features. (press release; case page)
On 11 February 2025, the Commission announced that it had finalized an order settling the matter. The order requires DoNotPay to pay $193,000 in monetary relief and to notify consumers who subscribed between 2021 and 2023 about the settlement. It also prohibits the company from advertising that its service performs like a real lawyer unless it has sufficient evidence to support that claim. The Commission voted 5–0 on 16 January 2025 to approve the final order after receiving five public comments. (press release)
The FTC’s case page still lists case status as “Pending” as of the page content retrieved for this draft; the same page records the February 2025 finalization of the order and links the January 2025 complaint and decision documents. This piece treats the February press release as the primary account of what the final order requires. (case page)